When developing your business it’s so important to create policies and really stick to them.
Without these you will often be walked all over.
But what do you do when a client asks for something that goes against your policy or standards?
Bending the rules is sometimes the answer when you know there is good reason for the request, but generally my advice is to stick to your guns.
Make sure that you draft policies, add them to your contract & be clear with your clients about expectations.
For instance: You shoot only during the Golden Hours, they want 12:00.
Shooting times are designed so that you get the best lighting. When a client asks you for a time that could create less than ideal results it’s important for you to educate them on why this isn’t your process.
For instance: You shoot only on Thursdays and Saturdays, they want Monday.
Ohhhhhh yea, this is just
delightful annoying when you have someone requesting a day that you do not shoot! Yes, you want the dough, momma needs a new pair of shoes, but you also have other obligations and sometimes those are simply a day for yourself.
For instance: Your package doesn’t include a disc, but they want to buy one.
The joys of digital days! Listen ... there is nothing wrong with being a photographer who supplies discs, but it sure makes it hard for those that don’t when clients expect it.