FAQ

frequently asked questions
01.
Typical questions

GENERAL

If you have any questions at all please email use at support@colorvaleactions.com

Yes – you need an account to place an order, but you don’t have to do it before you start shopping. You can create it during the checkout process. With an account, you’ll be able to review current and past orders, save billing & shipping addresses, and store contact information. Which means you can log in for quick & easy checkouts in the future!

Due to the fact that these are digital items no refunds are given.

Yes! However, we currently do not ship to all countries, but will very shortly. Please contact us before placing an order.

For ALL international shipments: Once your package leaves our facility there is NO way for us to trace or insure it. Your country may request additional taxes & duties that you are responsible for.

You will receive a USPS tracking link to find out the ship status. It is up to the buyer to ensure they are able to receive their package.

02.
The details

PAYMENTS & SHIPPING

An email will be sent to you when your product has been shipped. If you do not receive this information it may have gone to your junk mail. Please double check this.

For planners & other tangible items: (Pretty) please allow 3-5 business days for us to process your order after it is received. Then, your new best business tool will be shipped from Howell, Michigan and it will be in your mailbox (yay!) in 1-3 business days in the US and 10-14 business days internationally (though some countries may take longer).

Yes! However, we currently do not ship to all countries, but will very shortly. Please contact us before placing an order.

For ALL international shipments: Once your package leaves our facility there is NO way for us to trace or insure it. Your country may request additional taxes & duties that you are responsible for.

You will receive a USPS tracking link to find out the ship status. It is up to the buyer to ensure they are able to receive their package.

Products may not be returned or exchanged. We take quality very seriously at Colorvale and each product that leaves our store has been looked over a dozen times to make sure it is crisp & beautiful. Once a book leaves our store and finds its way to someone else, we can’t guarantee that it’ll stay in perfect, top-notch condition. We want each customer to receive a shiny and new product that has never been to someone else’s home or office or worse. We hope you understand our no exchanges or returns policy and the reasoning behind it.

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